A blog by Bill Hess

Running Dog Publications

P.O. Box 872383 Wasilla, Alaska 99687

 

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Wasilla

Wasilla is the place where I have lived for the past 29 years - sort of. The house in which my wife and I raised our family sits here, but I have made my rather odd career as a different sort of photojournalist by continually wandering off to other places to photograph people and gather information, which I have then put together in various publications that have served the Alaska Native Eskimo, Indian and Aleut communities.

Although I did not have a great of free time to devote to this rather strange community, named after a Tanaina Athabascan Indian chief who knew Wasilla in the way that I so impossibly long to, I have still documented it regularly over the past quarter-century plus. In the early days, my Wasilla photographs focused mostly upon my children and the events they participated in - baseball, football, figure skating, hockey, frog catching, fire cracker detonation, Fourth of July parade - that sort of thing. 

In 2002, I purchased my first digital camera and then, whenever I was home, I began to photograph Wasilla upon a daily basis, but not in a conventional way. These were grab shots - whatever caught my eye as I took my many long walks or drove through the town, shooting through the car window at people and scenes that appeared and disappeared before I could even focus and compose in the traditional photographic way.

Thus, the Wasilla portion of this blog will be devoted both to the images that I take as I wander about and those that I have taken in the past. Despite the odd, random, nature of the images, I believe they communicate something powerful about this town that I have never seen expressed anywhere else. 

Wasilla is a sprawling community that has been slapped down hodge-podge upon what was so recently wilderness of the most exquisite beauty. In its design, it is deliberately anti-zoned, anti-planned. In the building of Wasilla, the desire to make a buck has trumped aesthetics and all other considerations. This town, built in the midst of exquisite beauty, has largely become an unsightly, unattractive, mess of urban sprawl. Largely because of this, it often seems to me that Wasilla is a community with no sense of community, a town devoid of town soul.

Yet - Wasilla is my home and if I am lucky it will be until I grow old and die. Despite its horrific failings, it is still made of the stuff of any small city: people; moms and dads, grammas and grampas, teens, children, churches, bars, professionals, laborers, soldiers, missionaries, artists, athletes, geniuses, do-gooders, hoodlums, the wealthy, the homeless, the rational and logical, the slightly insane and the wholly insane - and, yes, as is now obvious to the whole world, politicians, too.

So perhaps, if one were to search hard enough, it might just be possible to find a sense of community here, and a town soul. So, using my skills as a photojournalist and a writer, I hope to do just that. If this place has a sense of community, I will find it. If there is a town soul to Wasilla, I will document it. I won't compete with the newspapers. Hell no! But as time and income allow, it will be fun to wander into the places where the folks described above gather, and then put what I find on this blog.

 

by 300...

Anywhere within a 300 mile radius of Wasilla. This encompasses perhaps the most wild, dramatic, gorgeous, beautiful section of land and sea to be found in any comparable space anywhere on Earth. I can never explore it all, but I will do the best that I can, and will here share what I find and experience with you.  

and then some...

Anywhere else in the world that I happen to get to, such as Point Lay, Alaska; Missoula, Montana; Serenki, Chukotka, Russia; or Bangalore, India. Perhaps even Lagos, Nigeria. I have both a desire and scheme to get me there. It is a long shot. We shall see if I succeed.

Blog archive
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Entries from January 1, 2010 - January 31, 2010

Wednesday
Jan132010

Royce; Ham and Swiss at the Alaska Bagel; strange animal in the back of a car by a pawn shop; Carpenter makes progress, etc.

Royce has an appointment to see the vet tomorrow morning at 10:45. Today, as usual, his appetite has been voracious and what he is doing right here is ordering me to "give me some chow, right now! Brown cow! Brown cow chow! Right now!"

But I fed him salmon chow instead - senior blend. I have fed him a number of times and, as was suggested to me in comments, have raised his water bowl up about half-an-inch off the floor, just in case that might help.

I have not found any blatant vomit today, although at one point I stepped in something slippery and almost invisible - a thin film of something. Maybe it came out of Royce, maybe out of someone else; I don't even know what it was.

Royce sure has gotten thin and frail, though.

Some readers speculate that it is because he misses Kalib, but he certainly has not lost his appetite - just his weight.

Basically, with Margie gone and Kalib and family moved out, I spend my entire days alone with only the cats. I do catch glimpses of Caleb in the morning, if I get up before he goes to bed. Usually, he is wrapped up in his video war game, or watching golf.

I took a pledge that this week that I would eat no junk food from beginning to end - and drink no Pepsi or any other soda pop. Despite the wrong impression I have managed to convey, I do not really drink a huge amount of pop. Maybe four Pepsis and half-a-root-beer per week on average.

But this week - none, not one soda pop - no junk food. 

I will see if it makes any difference in how I feel when the week is over.

So far, it hasn't made any difference at all.

I enjoy the company of cats and I am a person who does very well alone, but when lunch time came, I had to get out where people were circulating and eating and I had eliminated junk food as a means to do so.

The first alternative that came to my mind was the new place, The Alaska Bagel. It is fast food, but not junk food.

So here I am, placing an order with Johanna while her colleague, Erik, peers out from behind the bagels.

I ordered a ham and Swiss sandwich on a seasame seed bagel and helped myself to a glass of cold water that I poured from a pitcher. To any who might be having a difficult time reading Erik's right arm, it says, "Behold, I send you as sheep among wolves." His left, "As for me and my house, we will serve the..." the last word kind of fades from sight, but I strongly suspect that it reads, "...Lord."

The sandwich was good, the water, excellent, prepared just right.

On my home, I found myself behind this car and I was puzzled by the critter in the back window. It looked pretty cute, but something about it just didn't seem quite right. I hoped that there would be plenty of cross traffic at the stop sign just ahead, so that I would have time to study the critter, but there wasn't. The car briefly stopped, quickly took off and turned away fast.

Still, I got this shot off and, having looked closely at it, I have now concluded that it is not a real critter at all, but a toy - a stuffed cat.

Concerning the pawn shop ahead, I told the following story back in April, when I photographed Charlie playing my Martin Classical guitar, but I have picked up a number of new readers since then, so I will tell it again.

I first saw my Martin guitar in the display window of a music store in Globe, Arizona, in 1976. I went inside, told the salesman I wanted to play it, he took it out of the window, gave it to me, I took a seat, and played a bit of Bach on it.

Never had a guitar sounded so good in my hands. I had to have it. It cost $1800 and my annual income as the editor, reporter, writer, photographer, ad salesman and delivery boy of the Fort Apache Scout tribal newspaper was $10,000. I didn't care. I put some money down on lay-away and kept paying until that day came, a year or so later, when I finally brought that Martin guitar home.

I did love that guitar and I even played it in a master class with Christopher Parkening. Many people used to think that I was a superb guitarist, but that was only because they did not know better. Many said I should become a professional musician. I knew better.

There is only one way to be superb on the classic guitar, and that is to play and play and play and play. Practice, practice, practice. I'm a photographer, I'm a writer. I hardly have time for both. How could I be a classical guitarist, too? I can create original works through my camera and keyboard; through my guitar I could only interpret the works of others - and not nearly as good as those with true musical talent were already doing.

So I put the guitar aside. 

Once, during one of those times when I was broke and in dire need of money, I took my Martin guitar to this pawn shop. The man behind the counter considered himself to be sharp, smart, and savvy, wise to the ways of hoodwinkers hoping to get bucks for junk. He asked me how much the guitar was worth. I told him.

He laughed loud, long and scornful. "What kind of fool do you take me for?" he ridiculed. "I know guitars. That one, it's worth $150 at most. I'll loan you $50 for it - only because I'm so generous."

So I walked out of his store with no money but my guitar still in its case, leaving behind a chuckling man who had no idea of the potential profit he had just forfeited had he given me an honest loan and then I defaulted.

I often imagine that the day will come when I am able to devote myself fully to my books and this blog. I imagine that I might then find myself with a little time to play my guitar again.

No, no... It will never happen. My guitar playing days are in the past.

You will recall Tim, the professional carpenter who appeared here just last month, having finally raised two walls on the workshop that he had begun working towards slowly for four years. Despite the high winds, which just this afternoon tapered down to maybe about 20, I found him working on it when I took my walk.

Tomorrow, Tim says, the trusses will begin to go up. As for me, our walls are still almost totally bare of photos. He is way ahead of me.

Further along on my walk, this kid and I noticed each other.

Could this be the same kid, getting off his school bus?

Almost no matter what, I must take my 4:00 PM coffee break when All Things Considered comes on the radio. As usual, I stopped the Metro Cafe drivethrough.

It looks like I won't be joining Margie in Arizona after all. It's a matter of survival. I must stay here and see if I can drum up some work. Even if I never play it again, I don't ever want to take my guitar back to another pawn shop.

I think of all the rifles that I took to pawn shops - and a pistol, too - thinking that I would pay back the loan and get them back but now those guns are owned by others and who knows how they have been used?

Now I won't see Margie until February 2, but that's how its got to be.

I don't want to lose my Martin guitar.

 

Update: Perhaps some of you have wondered as I have how you might help the people of Haiti. Here is a link with different aid providers that you can contribute to:

http://www.npr.org/blogs/thetwo-way/2010/01/haiti_earthquake_how_to_help_a.html?sc=fb&cc=fp

Tuesday
Jan122010

As I photograph a Super Cub, the wind rips my hat off my head and keeps on blowing; Royce update

I got a bit curious today to see what kind of airplane is parked on Anderson Lake in the spot where I used to keep my, poor, crashed, broken, airplane, the Running Dog, tied down in winter.

I found this Super Cub, with another Cub behind it and a Maule behind that.

If I am ever to do this blog right, the way I envision it, I need another airplane. And its a crazy thing - if you were to look closely at my little business right now, you would see that a big struggle to merely survive looms right in front of me - and yet, I have this unshakeable, optimistic feeling in me that, this year, I am going to rise out of it all, make this blog into what I see it becoming, and once again fly about Alaska in my own, little, airplane.

Maybe it is a foolish, silly, absurd little feeling, based on fantasy, not reality, certainly not practicality, but a new friend of mine in India, Thruptha, who you can find in my 2009 May review, put this message on her Orkut page:

"The most successful people on the planet have failed more than ordinary ones."

So, you see, I, who have failed and failed and failed and failed and may well be about to do so again, am surely on the right track.

One more thing: I dream about airplanes frequently - just about every night. So my need to get another is more than just a utilitarian thing - my soul needs an airplane. I am not whole without one.

I am like a cowboy with no horse, a dog musher with no dogs.

As I photographed the Super Cub, my hat left my head and took off across the ice. It traveled so fast I did not think that I could catch it, but I went running after it.

It kept getting further ahead of me, but then it stalled for several seconds and I snatched it from the wind.

The wind has been howling, like 40, newspaper report said gusting over 55, I heard 80 on the radio. The temperature has finally cooled down a bit, too - not frigid, but cooler than it was and if you were standing in an 80 mph gust you would think it was cold. On my coffee break, depending on where I was, the temperatures ranged from 7 to 13 degrees. 

I have not read the forecast, but it feels like we are headed towards cold temperatures again. To the north of here, in the Interior, several places are into the -50's, so I think that air might slip down onto us.

I could be wrong. Another Pineapple Express from Hawaii could be charging up the Pacific, right now, headed straight at us.

It is an El Niño year, after all, and these things are supposed to be more frequent during such years.

That's the box that in which the newspaperman deposits our copy of The Anchorage Daily News every morning. You can see the morning paper itself sitting a littler further back in the snowmachine track. If you look real close at the upper right-hand corner of the photo, just above the entrance to our driveway, you can see the post on which the newspaper box once sat.

It could have been worse - it could have been our roof, or a tree might have dropped on the house or car, or maybe upon my head.

This is actually the first picture that I took today. Yes, I went to Family Restaurant again. I wasn't going to. I was going to cook oatmeal, but I changed my mind.

I think I will fall back to oatmeal for the rest of the week, but you never know.

Just as Melanie advised, I have been feeding multiple small servings of soft food to Royce. I am happy to say that he has not yet thrown up today and the end of the day draws nigh.

Monday
Jan112010

Bad news and good hash browns at breakfast; cruising down Wasilla's snow-blown roads with Steve Heimel; Royce, Melanie and coffee

I just about stayed home to eat oatmeal for breakfast, but then I would have had dishes to wash. Plus, it was a Sunday, I had slept in and it just didn't feel right to stay home. So off I went, not knowing if I was headed to Family or IHOP.

I wound up at Mat-Su Family Restaurant, where diners were reading about the police officer in Anchorage who was ambushed in his patrol car Saturday and shot five times. He survived, perhaps because he was wearing a bullet-proof vest. According to the Anchorage Daily News, he is in pain but is going to be okay.

Troubling thing to have happen in Anchorage.

I was surprised when Jolene showed up at my table to wait on me. It has been many, many, months since I have seen her waiting tables at Family and she was pregnant last time. I meant to ask whether it was a boy or girl and what the name is, but she had many tables to wait on and we spent our limited talking time discussing hash browns. 

She said she would make certain the cooks did my hash browns right. And she did. The hash browns were excellent.

I'm sad to say that Jolene is only working temporarily.

Hungry people, pouring into the Mat-Su Valley Family Restaurant.

She stood there for awhile, waiting for someone to join here - and there he is, coming through the door.

It was blustery outside, but something made her smile.

I can't say for certain, but it looks to me like a grampa, carrying a little teddy-bear boy from the restaurant to the car.

After I finished my breakfast, I got into the car and tuned the radio to 90.3, KNBA public radio, the Alaska Native station. I tuned it there because I knew that Steve Heimel would be on the air with "Truckstop," his program of old-time country and folk music, with a bit of Gospel and Blues thrown in.

This was a big mistake on my part, as I had many things I wanted to do back here in my office, but I was trapped. I could not point the car towards home as long as that great music was playing.

So I would waste time I could not afford to waste, burn gas I could not afford to burn, and pump greenhouse gases into the air that I should not have putting there.

I think it would be safe to say that Steve is a conscientious, environmentally conscious, green-oriented person. Yet, I can assure you, he causes many people besides me to inject the atmosphere with greenhouse gas.

I circled around and found myself stopped at a stop sign before I could cross Wasilla's famous Main Street, and drive past Wasilla's famous library.

Then, captivated by the music and unable to go home, I returned back to the Wasilla portion of the Parks Highway.

I had thought that I would go to KNBA's website and pull up a playlist of all the songs Heimel played today, and then I would note some of them, link to them, and then tell you where I was at the time and make some other commentary.

But, sadly, there was no playlist and a good many of those songs are obscure enough that I can not remember their titles.

Sure, I remember some of the obvious ones, like "The Battle of New Orleans" by Johnny Horton and "Tom Joad" by Woodie Guthrie, but some of the others just escape me.

It's okay, though. Truth is, its late and I am too tired to go find all those songs, make all those links and write all that narration.

Heimel is a very smart and knowledgeable guy and every now and then he drops in his own narration. Like just before playing a good gospel song that was all about Jesus being on the radio before there was radio, he recalled an experience that happened many decades ago when a man asked him, "are you saved?"

"Saved from what?" he responded.

As to the Battle of New Orleans, he gave an off the top of his head summary of the events that led to it, including the fact that it was fought after the war had ended but the poor Brits who went on the attack did not know it and they got slaughtered - 214 dead to 14 Americans dead.

And all this for a war that had ended.

At the end of Horton's piece - and I wish I could quote Heimel, but, damn, his exact words have slipped my mind, he said something like this: an alligator canon is a mighty effective weapon.

 

"What's your dog's name?" I shouted as we were stopped at the light.

"Annie," he said.

"I bet lot of people take her picture."

"Oh yeah," he agreed, "you wouldn't believe how many people have cameras."

And then the light changed and the interview ended.

I need to get another beaver hat like that. That looks just like one of my three that have disappeared.

I'm not accusing anybody of anything, because I'm pretty sure Annie keeps the man honest. I wouldn't be surprised if his hat was made by the same guy who made mine. The hat maker lives just up the road in Trapper Creek area - or at least he did at the time.

He would go to Barrow to help count bowhead whales and that was how I met him.

Here I am, stopped at another light - and here is the guy behind me.

I turned off the Parks and drove down the Palmer-Wasilla Highway for a short distance.

And to my amazement, even as Heimel took a break to say, "KNBA, 90.3," there was a KNBA Volkswagen right in front of me, with the call letters, 90.3 emblazoned on the back.

What are the odds?

This kind of thing happens all the time to me.

Finally, I knew I had to go home and so headed in this direction. As I drew near, I saw this stuck vehicle on a side street, with this guy trying to help push it out.

I thought about turning around and going back to help, but the song that was being played was too good.

Plus, with this artificial shoulder of mine, I must be very careful about such things.

As I continued on Seldon, I saw three snowmachines ahead of me, on the same trail that I photographed the kid yesterday as he sped along in careless disregard for the mothers and babies who use that trail. This time, I was going 25 mph and I passed all three snowmachines.

So, you see, not all snowmachiners are wreckless and irresponsible.

The street this snowmachine is crossing is my street. I finally turned down that street and got to my house, about 10 minutes before Truckstop ended.

Melanie showed up not long afterward. She expressed great concern about Royce, who is losing weight at a horrifying pace. She said she was going to run to the store to buy him some soft cat food, because she hadn't seen my blog lately and did not know that I had already done that.

I am pretty convinced, though, that the problem is not that Royce is not getting enough to eat. He eats all that I give him and more, voraciously, but still the weight is melting off him.

He has thrown up a lot the past few days, and not hairballs.

I guess I had better take him into the vet.

He seems energetic and bright, but he grows so frail.

Melanie suggested that maybe I am letting him eat too much, too fast and that I should give him smaller servings, more often.

She may be right. 

I am trying that now.

"He is a special, special, cat," she said.

Then the two of us went out for coffee. She brought her mug and ordered her's black. I ordered mine with cream and two raw sugars.

Mine wasn't very good. Her's was better.

I will not say where we got them, because I don't want to make the poor barista feel bad, but it wasn't Metro Cafe. Metro Cafe is closed on Sunday.

And Metro Cafe has spoiled me, because their coffee is always good.

 

Now - I've got one week before I leave to join Margie in Arizona for two weeks. I have about three weeks worth of tasks to do in that week, so I expect the posts between now and when I leave to be brief - although I never know for certain until I do them.

Sunday
Jan102010

On my second day with Margie gone, I breakfast at IHOP, find a pleasant diversion involving Jennifer, Heineken and Jazz, then head to iPhone disappointment at the At&t store

It is 9:30 AM and I am on my way to IHOP. Look how light it already is!

Just a short time ago, it was still night at this time; soon it will look like this at midnight. Shortly after that, it will start to get dark again.

This earth just keeps spinning and spinning and plunging through its orbit at a maddening pace.

It does not slow down. It just goes, goes, goes.

That's good, I guess.

We would not want it to stop.

But it spins the years off way too fast, and carries us to old age and death much too rapidly.

It is exhilarates me to see the light coming back.

Now I am going up the hill towards IHOP.

This is Melanie, who used to work at Cafe Darte - the coffee kiosk across the street from the Post Office. She was an excellent barista. Her coffee was always good. Sometime after she left Darte, I happened upon her in Carr's, carrying her new baby.

I took a picture of the two of them and put it in this blog.

Today, as she led me to my table, she told me that her step-father had googled Sarah Palin to see what he might find. That search eventually led him to this blog and when he got into it, he found the picture of his step-daughter and grandbaby.

Melanie says he now visits this blog frequently. 

Melanie says, "hi, Dad."

As regular readers know, there is another Melanie that says those same words to me.

I really wanted good hash browns today. And IHOP came through. Cooked just right, each shred firm and flavorful, not reduced to mush. Someone had made cat ears out of the ham. Nice touch.

But don't worry, Family Restaurant, I will be back.

I must spread my great wealth throughout the community.

After breakfast, I came home and found Pistol-Yero, looking at me.

I went into the bedroom and this sight made me very sad. Margie has experienced a great deal of pain in this bed. When I looked at it, empty like this, the image of Margie lying there, hurting and in agony, superimposed itself upon the quilt.

It made me feel bad.

This bed is at the foot of our big, king-sized bed, which I sat on as I took the picture.

Many of you already know this story, but for those who don't, Margie and I both used to sleep on this big bed, together. Then, on June 12, 2008, I took my fall in Barrow and found out how rotten my insurance policy really is and how deceptive the saleswoman was. I wound up in Providence Hospital in Anchorage and after two surgeries came home with an artificial shoulder.

I was too fragile and in too much pain to share a bed with anyone. So Margie had this bed placed at the foot of our bed and in it she slept.

It took me more than half-a-year to heal to the point where I could dare try to share th bed.

And just when I was ready to, Margie took her first fall and then she could share a bed with no one.

Many months passed and then, on July 25, we crawled into our bed together for the first time in over 13 months. On the next day, July 26, she took her second fall.

And as improved as she is, she still cannot share a bed.

So that also made me feel very sad when I looked at this bed.

Now she is far away, asleep in her sister's house in the high country of the White Mountain Apache Tribe.

How good it used to feel when she would cuddle up next to me, lie her head and my shoulder and there fall asleep. How I long to have her head resting upon my shoulder, once again.

It made me feel very sad to look at this empty bed.

Caleb was playing war games with his cyber-friends. He communicates with both those on his side and the enemy through a headset as their avatars fight their way through a common battlefield. I can't remember the name of the game, but it pits good Americans against bad Russians and some Russians have complained that it unfairly stereotypes them, but Russians play it, anyway.

"You should play with some Russians," I suggested.

"Oh, I've played Russians," he answered. "I've played people from all over the world."

A bit after that, he built a fire and then got in his car and headed for Anchorage. That was 12 hours ago. I have not seen him since but that doesn't worry me. He's a man, with his own life to live and it is the weekend.

Royce, Chicago Kitty and some of Kalib's toys. It was just me and the cats now.

I took a walk. It wasn't long before I came upon a neighbor from down the street, Jennifer, playing with her two dogs, Heineken and Jazz - a pleasant diversion for my eyes.

Further along, I came upon this dog. When he was a pup, he once tried to follow me home. A high school classmate and baseball teammate of Jacob's built this house and lived in it for awhile. Then he sold it and moved on to something bigger and better.

I could hardly wait for the 24 hours to end so that the money would go back into the gift cards and I could pick up my new iPhone. At 4:00 PM, I headed out, NPR's All Things Considered Weekend Edition on the radio.

Just after I turned onto Seldon Street, this kid shot past me like I was sitting still. Curious to see how fast he was going, I accelerated to 45 mph in a 35 zone, but he just kept getting farther ahead of me, so I dropped back.

He was not riding on the road - he was on the trail shared by snowmachiners, fourwheelers, pedestrians, bikers, old men, children and mothers pushing babies in strollers. In fact, Lavina has often been one of those mothers, pushing Kalib, right here, where this kid speeds by.

It is after 4:30 PM. Look how much light is still left! Not so long ago, this time of day was pitch black night. Or as pitch black as night gets around here. It never gets dark dark, the way it does down south in places without snow.

Kendall Ford, a bit after 4:30 PM.

After this, I returned to the At&t store where I would not pick up my iPhone. You can find the story in the previous post, if you have not read it already.

Sunday
Jan102010

My five minute At&t iPhone transaction that expanded to 24 hours now expands to 10 days

I can hardly bear to proceed with this story. Just looking at this picture exhausts and frustrates me. I took it at about 5:00 PM, right after I returned to the At&t store to pick up my iPhone.

Readers will recall that I went there yesterday to pick up the iPhone that Jacob and Lavina had given me for Christmas - in the form of two gift cards. The salesman had told me that the cards were good for the eight gig iPhone, but if I wanted the 16 or 32, I could pay extra. I asked how much more I would have to pay for the 16. He said $100.

I did not want to pay $100 and so chose the 8 gig. The entire transaction was done in five minutes or less. Then the salesman returned one of the gift cards to me and told me it had $48 left on it. This surprised me, and meant that I would only have to spend $52 out of pocket to buy the 16 gig, so I told him that's what I wanted to do.

"Okay," he said. He then got a 16 gig phone for me but, after close to an hour of trying, had to give up and abandon the transaction. He informed me that he had just learned At&t would not put the money originally taken out for the 8 gig phone back into the cards for 24 hours.

More than 24 hours had now passed. I came in, eager to get my phone. This couple was ahead of me, but soon it was my turn.

The lady behind the counter, took my cards, swiped them through the card machine, had me sign and accept, then had me swipe my credit card which was billed another $53. She entered my phone number into the chip that would go into the iPhone.

We waited for a bit, and then she informed me that the transaction could not be completed. It would take At&t ten days to put the money back in the gift cards. I should come back in ten days, she said.

Now, I really wanted to lose my temper, but it was not her fault. It was At&t's fault.

A simple matter of electronic communication and one of the biggest and most sophisticated electronic communications company in the world could not handle it.

So I fought back my temper, but I let the young woman know how extremely disappointed and frustrated I was. In ten days, I told her, I would be in Arizona.

She said I could take the cards with me and get my iPhone down there.

This was not acceptable to me, but it seemed there was nothing I could do about it.

I returned home, spent a bit of time on my computer and then pulled out my phone to give Margie a call. But I could not. The phone was inactive. "Unregistered chip," it said.

So I called the At&t store. A different woman answered the phone. The store would close in 20 minutes, at 7:00 PM, but if I could get there by then they would reactivate the chip - which they had deactivated in their computer when they didn't sell me the 16 gig iPhone.

"I can get there," I told her, "but I also know that somewhere in At&t, there is someone who can solve this problem and you should spend the next 20 minutes trying to find that person. It is not right to do this to a customer."

I got there just before they closed. The original saleswoman reactivated my chip. She told me that she had sent an email to someone higher up to try to get help to solve this problem before I left for Arizona.

I had planned to cook myself a good healthy meal tonight - vegetables and such. But I was so frustrated that I went across the street and down the road from At&t and bought myself a $6 portobello mushroom burger at Carl's Jr., with a strawberry milkshake to wash it down.

Tomorrow night, I will prepare a healthy meal.

Please note: I have broken down today's post into two sections, both because I felt that this segment needs to stand by itself and it was getting kind of long.

The rest of the day will go up at 10:00 AM Alaska time, 2:00 PM East Coast Time, 11:30 PM India time.